Politica de Returnare

Return Policy – Complaints Regarding Dish Non-Compliance (Shelf Life and Safety)

INVESTES SRL
📍 mun. Chișinău, Vatra city, Miciurin Street, no. 5
📑 IDNO: 1018600048448
📑 VAT Code: 0508296
🏦 IBAN: MD02AG000000022515241779
🏦 BC “MAIB” S.A., Miron Costin Business Centre branch
SWIFT: AGRNMD2X437
📧 E-mail: [email protected]
👤 Administrator: Vladimir Larionov

1. Cases Eligible for Refund Requests

The customer may request a refund for dishes in the following situations:

• The dishes were received with an expired shelf life;

• There are issues that may affect consumption safety, such as improper smell, appearance, or taste;

• Consumption of the dishes negatively affected the customer’s health.

2. Required Documents and Evidence

• Proof of purchase – fiscal receipt or invoice issued at the time of service/delivery;

• Official written request sent to [email protected], including: customer’s full name, date and time of the order, dish name, reason for the request, incident details;

• Clear photographs of the disputed dishes and original packaging, if available;

• Medical document (if applicable), issued by an authorized medical institution, including diagnosis, date, and time of consultation;

• Laboratory report (if applicable), issued by an authorized institution, confirming the link between the consumed dish and the reported health issue.

3. Complaint Processing

• Review time: up to 3 working days after receiving all required documents;

• Resolution: if the request is justified, the refund will be made:

  • To the bank account used for purchase (for online payments);

  • In cash (for cash payments).

4. Support Contact

• 📧 E-mail: [email protected]

• 💬 Private message on facebook.com/esushi.md

5. Commitment

INVESTES SRL is committed to promptly and fairly resolving any complaint related to dish non-compliance or any situation that may affect customer health and safety.