Politica de Returnare

Return Policy – Complaints About Product Nonconformity (Validity and Safety)

To request a refund for products due to nonconformity (e.g., expired shelf life, consumption safety) or a situation affecting health, please provide the following documents and evidence for review:

Required Documents and Evidence

1. Proof of Purchase:

   • A fiscal receipt or invoice issued at the time of purchase/delivery.

2. Official Request (Written Document):
   Send an email to [email protected] including:

   • The full name of the buyer.
   • The date and time of purchase.
   • The product in question and the reason for the request (e.g., validity, consumption issues, etc.).
   • Details about the reported incident.

3. Clear Photographs:

   • Images of the product in question and the original packaging, if available.

4. Medical Document (if applicable):

   • A document issued by a medical facility (hospital, clinic) confirming that the affected person experienced health issues after consuming the Esushi product.
   • The document must include:
     • The doctor’s diagnosis.
     • The date and time of the consultation.

5. Laboratory Report (if applicable):

   • A report issued by an authorized institution confirming that the consumed Esushi product caused the reported health issues.

Complaint Processing

• Review Time:
  After receiving all the required documents and evidence, the complaint will be reviewed by our team within 3 business days.

• Resolution:
  If the request is justified, the refund will be issued:

  • To the bank account used for the purchase (for online payments).
  • In cash, if the purchase was made in cash.

Contact for Support

For additional information or to submit your request:

• Email: [email protected]
• Official Facebook Page.

We are committed to resolving any complaints promptly and fairly, whether related to product nonconformity or other situations affecting the health and safety of our customers.