Privacy policy

The privacy policy sets out how we, Esushi SRL, collect, store and use your personal data when you access or interact with our website https://www.esushi.md, from where we receive or collect your data.
This Privacy Policy applies from 10/25/2019.
In accordance with the requirements of the General Regulation on Personal Data (GDPR) and the Law for the protection of persons relating to the processing of personal data and the free movement of this data, as amended and supplemented by the Law regarding the processing of personal data and the protection of privacy in the electronic communications sector, Esushi SRL through The website https://www.esushi.md is obliged to manage personal data securely and only for the specified purposes. what you provide us about yourself, your family member, or another person.
Our data:
Esushi SRL “ESUSHI”, headquartered in Chisinau, Vatra, M. Eminescu street, 4, represents the operator of the personal data transferred by you and responds to your personal data in accordance with the current data protection legislation. ,
For questions or inquiries regarding the processing and protection of personal data, please contact our data protection officer at the email address: [email protected]
What information do we collect when you visit our site?
Web server log information.
Use information from site server logs for IT security purposes.
We do not collect or store server logs.
What information do we collect?
- your first and last name / company name (registered office address, unique tax identification code, commercial register number, IBAN account);
- E-mail address;
- delivery / billing address;
- phone number;
–Ip site
How do we collect or receive information about you?
We collect and use information from people who contact us in the following ways:
Email
When you send a message to the email address specified on our website, we collect your email address and any other information that you provide in this email (for example, your first and last name, telephone number, and information contained in any signature block in the letter).
Legitimate interest: to answer questions and messages we receive and to correspond.
Legal basis for processing: it is necessary to fulfill the contract or start the process of hiring a contract at your request.
Reason for entering into a contract: if your communication concerns the provision of requested orders or taking action at your request prior to the delivery of the requested goods to you.
Feedback form
When you contact us using the contact form, we collect your name, phone number and email address. We also collect any other information that you provide to us when filling out the contact form.
If you do not provide the necessary information required by the contact form, you will not be able to submit the contact form and we will not receive your request.
telephone
When you contact us by phone, we collect your phone number and any information you provide to us during your conversation with us.
Transfer and storage of your information
Your call information, such as your phone number, date and time of your call, is processed by our phone service providers. The privacy policy is available on their official website.
How do we use your data?
For business and administrative purposes (especially to contact you and process orders you place on our site), to fulfill our contractual obligations to analyze your use of our site.
By filling in your details, you express your explicit and unequivocal consent that any personal data included in the account creation form and / or order form on the website https://www.esushi.md will be used by Esushi SRL. for the purpose of processing and fulfilling orders.
We will process personal data collected through the online customer / order registration form and in the course of future commercial transactions in order to conclude and execute a contract. For these purposes, we will also contact you by email, SMS or phone.
Information collected or received from third parties
Information from third parties: We generally do not receive information about you. third. If we accidentally receive information about you. from a third party and / or we have no legal basis to process this information, we will delete your information.

Disclosure of your information to service providers:
We use a number of third parties to provide us with the services we need to run our business or to help us run our business and process your information. for us on our behalf. It:
- telephone service providers;
- hosting providers;
- web service providers;
- providers of marketing services;
- product suppliers;
Through contractual clauses, we ensure that these service providers process personal data in accordance with European data protection legislation in order to guarantee a high level of data protection, even if personal data is transferred to a country where it usually uses a different level of data protection and for which there is no solution on the adequacy of the EU Commission. There is no other transfer of personal data to other recipients, unless we have this obligation by law.
Our service providers are based in R.M.
Your information will be shared with these service providers if necessary to provide the service you have requested, whether that request is an access to our site or an order from us.
Reason for concluding a contract: It is possible to share information with our service providers so that we can fulfill the obligations arising from the relevant contract or take the steps you requested before entering into a contract with you. ,
Disclosure and use of your information for legal reasons
An indication of possible criminal acts or threats to public safety to the competent authority.
If we suspect that criminal or potential behavior has occurred, under certain circumstances we will need to contact a competent authority such as the police. For example, this may be the case if we suspect that a cyber fraud or crime has been committed, or if we receive malicious threats or messages from us or from third parties.
Generally, you will only have to process your information if you have been involved in or affected by such an incident in one way or another.
Legitimate interest: preventing criminal activity or suspected criminal activity (such as fraud).
In connection with the application or potential application of our legal rights.
Legitimate Interest: Enforce our statutory rights and take steps to enforce our statutory rights.
In connection with a legal or legal or potentially legal process.
It may be necessary to use your information if we are involved in a dispute with you or a third party, for example, either to resolve a dispute or through mediation, arbitration, or a court order or similar process. ,
Legitimate interest: Settlement of disputes and potential disputes.
To comply with laws, regulations and other legal requirements at all times.
How long is your information kept?
No more than is necessary depending on our legal obligations (for example, for accounting purposes) or any other legal basis for using the information (for example, consent, contractual obligations, legitimate interests).
Duration of storage of your data
We have set specific retention periods where possible. In the event that this was not possible, we establish the criteria that we use to determine the retention period.
Shelf life:
Server logs: We do not store information stored in server logs.
Information about placed requests for proposals: When you post a request for proposals, we retain this information for 5 years from the end of the fiscal year in which you placed your order, in accordance with our legal obligation to keep records for financial purposes.
Correspondence: When you submit a request or contact us for any reason, either by email, through our contact form, or by telephone, we will store your information. until it is necessary to respond to a resolution of your request and within the next 12 months), after which we will delete your information.

TERMS OF PAYMENT

In case of placing an order, the User can pay for the services in the following ways:

4.1. Pay for the order upon receipt by the Supplier in cash or in other ways offered by www.esushi.md immediately after receiving the order.

4.2. Online payment on the website with a VISA / MasterCard bank card using the payment system of the partner bank S.A. Moldova Agroindbank. The withdrawal amount is the cost of the dish and delivery service. Online payment by credit card is available only to registered users in the authorized section of the site. After registering the order, by choosing online payment, the User will go to the secure payment page S.A. "MoldovaAgroIndBank" ecomm.maib.md, where he will need to enter his bank card details.

S.A. MoldovaAgroIndBank protects and processes the data of the user's bank cards in accordance with the PCI DSS standard. The transfer of information to the payment portal is carried out using SSL encryption technology. Subsequent data transmission is carried out through closed banking networks, which have the highest level of reliability. S.A. "MoldovaAgroIndBank" does not transfer the data of the user's card. To authenticate the additional card holder, use the 3D Secure protocol. If the User's Bank supports this technology, the User will be sent to the bank's server for additional identification. The User can find information on the rules and methods of additional identification at the Card issuing Bank.

All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transferring information, special technologies are used to ensure the security of payments through Internet cards; data processing is carried out on a secure high-tech server of the processing company.

4.6. The user confirms that he will not use the Services for illegal, fraudulent purposes and will not allow third parties to do so. While using the services, the User guarantees that he will comply with the legislation of the Republic of Moldova.

Restaurant chain:

Center, st. Sfatul Tariy 14/1. See the map: https://bit.ly/2CDRb9g

Ryshkanivka, st. Kiev 6/1. See the map: http://tiny.cc/28vg4y